DrawyCheese — Support · for parents

Need help? You're in the right place. Average response time: 1–2 business days.

Contact

The fastest way to reach us is email. Please include the device model (iPad, iPhone, Mac), iOS/iPadOS/macOS version, and a short description of what you saw vs. what you expected.

Jorasoft Support
📍 07825 Blairstown, New Jersey, USA

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Frequently asked

What ages is DrawyCheese for?

Designed for children aged 2 to 5. The interface is icon-only (no reading required), with large touch targets, no timers, no scores, no "wrong". Every action is reversible and every drawing auto-saves to the Gallery.

How does the parental gate work?

All purchases, external links and parent settings sit behind a parental gate — a simple adult-only task (for example, drag a shape to a position, or solve a basic arithmetic question) that a 2–5-year-old cannot complete by accident. The child can keep drawing in the main app without ever hitting the gate.

Where are the child's drawings saved?

Every drawing auto-saves to the Gallery on the device. If iCloud is enabled for DrawyCheese on the device (iOS Settings → [Child's name] → iCloud → DrawyCheese), the Gallery also syncs to the family's other Apple devices via Apple's CloudKit — end-to-end between devices in the family. Jorasoft never sees drawings.

I lost all drawings after switching devices

Turn iCloud on for DrawyCheese on both devices (iOS Settings → iCloud → DrawyCheese). Wait a minute while CloudKit syncs — the Gallery should populate on the new device. If drawings existed on an old device only, they stay there until iCloud sync has run.

How do I delete a drawing?

In the Gallery, long-press a thumbnail → gentle confirm → Delete. The confirmation is intentional so a tiny finger can't wipe a day's work by accident.

Does DrawyCheese have ads?

No. The app has no advertising at all. There are no third-party ad SDKs, no "watch an ad for a template", no promotional banners. Kids category requires this and we agree with the rule.

I bought the full-pack unlock on another device — do I need to pay again?

No. Parental gate → Settings → Restore purchases. StoreKit will restore the unlock from the same Apple ID. Family Sharing is supported.

Can I turn off sounds?

Parental gate → Settings → Sound → Off. The haptic feedback can also be turned off separately. Default is gentle, short feedback so it works in a quiet room.

Can the child draw offline?

Yes. Both coloring templates and the free-draw canvas work fully offline. iCloud sync will catch up next time the device is online, but drawing itself never needs the internet.

How do I add my own line-art templates?

v1 ships a fixed set of SVG templates in 8 categories (Animals, Sea creatures, Vehicles, Nature & weather, Food & fruit, Dinosaurs, Shapes & first concepts, Fairy-tale world). Custom template import is on the roadmap — tell us what you'd like at contact@jorasoft.com.

Status & privacy

For how we handle data (short answer: we don't collect any), see the Privacy Policy.