VadeFlow — Support

Need help? You're in the right place. Average response time: 1–2 business days.

Contact

The fastest way to reach us is email. Please include your iOS version, VadeFlow build (More → Settings → About), and a short description of what you saw vs. what you expected.

Jorasoft Support
📍 07825 Blairstown, New Jersey, USA

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Frequently asked

How do I add a bill?

Tap the + button on the Bills tab. Pick a provider from the smart suggestions or type a custom one, set the amount and due date, choose a category, and save. You can mark it paid later with a swipe right from the list.

How is a receivable different from a bill?

A bill is money you owe (out). A receivable is money owed to you (in). The Home tab merges both into a single timeline so you always see your net cash position for the month.

Reminders aren't firing

Make sure notifications are allowed in iOS Settings → VadeFlow → Notifications. VadeFlow uses local notifications scheduled by your device — they don't depend on a push server. If they still don't show, toggle the bill off and on again to re-schedule.

How do I lock the app with Face ID?

More → Settings → Privacy → Require Face ID at launch. The app will also blur its contents in the multitasking switcher so a quick glance can't reveal your bills.

Can VadeFlow connect to my bank?

No — and that's by design. Bank connections introduce a large attack surface and an ongoing data-sharing relationship. VadeFlow stores only the bills and receivables you type in, so the app never has access to your actual accounts.

What does "overdue" mean exactly?

A bill or receivable is "overdue" when today's date is past its due date and its status is still unpaid / not received. They appear at the top of the list with a red marker until you mark them done or edit the date.

The provider list looks wrong for my region

Provider suggestions are based on your locale. You can always type any custom provider name — the field is free-text. If you want region-specific suggestions added, email us with the country and a list of common providers.

How do I delete my account?

More → Settings → Account → Delete account. Two-step confirmation. Your profile, bills, receivables and preferences are erased within 30 days. There's no way to undo a deletion, so make sure first.

Can I export my data?

Email contact@jorasoft.com from the address on your account; we'll send a JSON dump of your bills and receivables within 30 days.

Status & privacy

For data retention, deletion and rights, see the Privacy Policy.